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Ticketmaster: A History of Controversies and Consumer Issues
Introduction
Ticketmaster, a leading ticketing company, has faced numerous controversies and consumer issues throughout its history. These issues range from high fees to anti-competitive practices, leading to widespread criticism and government investigations.
High Fees
One of the most common complaints against Ticketmaster is its high fees. The company charges various fees, including service fees, convenience fees, and processing fees, which can significantly increase the overall cost of tickets. These fees have been criticized as excessive and unfair.
For example, in 2019, the New York Times reported that Ticketmaster's fees accounted for an average of 27% of the ticket price for concerts and events in New York City.
Anti-Competitive Practices
Ticketmaster has also been accused of engaging in anti-competitive practices. The company has been criticized for using its dominant position in the ticketing industry to stifle competition and maintain high prices.
In 2019, the U.S. Department of Justice opened an antitrust investigation into Ticketmaster's practices. The investigation is ongoing.
Consumer Issues
In addition to high fees and anti-competitive practices, Ticketmaster has faced numerous consumer issues. These issues include:
- Difficulty obtaining tickets
- Technical problems with the website
- Poor customer service
These issues have led to widespread frustration among consumers and have damaged Ticketmaster's reputation.
Government Investigations and Lawsuits
The controversies and consumer issues surrounding Ticketmaster have led to government investigations and lawsuits. In addition to the ongoing antitrust investigation by the U.S. Department of Justice, Ticketmaster has faced numerous class-action lawsuits alleging various violations of consumer protection laws.
In 2019, Ticketmaster settled a class-action lawsuit alleging that the company engaged in deceptive marketing practices and violated antitrust laws. The settlement required Ticketmaster to pay $10 million to consumers and to make changes to its business practices.
Conclusion
Ticketmaster has faced numerous controversies and consumer issues throughout its history. The company's high fees, anti-competitive practices, and poor customer service have led to widespread criticism and government investigations. While Ticketmaster has taken steps to address some of these issues, the company continues to face challenges in restoring its reputation and rebuilding consumer trust.
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